|
|
MBA
of Public Administration & e-Government
The
Public Administration & e-Government Program
1.
The first 60% of the course
(The new Government tools)
In
this period will be taught several procedures
that are today applied in the modern management
of companies and of Governments.
-
CIO
Chief Information Officer Role
-
General
Control Theory
-
Feedback
Control System
-
Management
by Exception
-
ERP
Enterprise Resources Planning
-
Internet
Telephony (Voice over IP)
-
CRM
Customer Relationship Management & Call
Centers
-
Internet
Sales & Marketing
-
e-Commerce,
B2B and B2C, e-Procurement
-
Telecommuter
(Distance work)
-
Geo-Spatial
& Informatics Integration
-
SCM
Supply Chain Management & RFID
-
Business
Automation & Workflow
-
Project
Management PM
-
Business
Intelligence BI
2.
The second 40% of the course
(The old Government matters)
In
this period will be taught the specific
strategies of an e-Government.
-
Accessibility
-
Co-operation
-
Capability
-
Security
-
Efficiency
-
Participation
-
Other
e-Strategies.
tiws |
|
These are some brief notes on Public Administration & e-Government
- 1
Dr. S. Maurer,
MBA Professor
Why do government officials love ë-government and hate e-democracy? The answer is implicit in the definition of the question. e-government uses information technology to make government operate more efficiently, often by copying techniques first developed in the private sector. E-democracy uses information technology to make elected officials more accountable to the public.
E-government promises to make government more efficient, responsive, transparent and legitimate and is also creating a rapidly growing market of goods and services, with a variety of new business opportunities.
Where then have e-government benefits already been felt by the public? The sharing of information between services, and making it available to front-line staff in call centres and one stop shops makes one think that, to date, the main benefits felt by the public have been indirect, rather than direct.
The e-government resulting benefits can include less corruption, increased transparency, greater convenience, revenue growth, and cost reductions. e-government has a great role in offering services to citizens and promoting democracy brought by the integration of the internet in the process of governance.
web portals can deliver government services with various levels of interaction. Three levels are usually identified: information, communication, and transactions.
web sites are the most common vehicle for providing electronic access to public information. According to some estimates, there have been more than 10,000 e-government web sites developed in the United States to date. These include the full array of federal, state, and local governments.
e-government might enable a citizen to access the form they need to fill out to order a copy of their birth certificate without needing to know that the health Department handles the request. Other services that citizens want online include renewing a driver's license, voting on the internet, filing taxes, and obtaining park information.
The internet is primarily a communications medium, not a space to do things, other than buy the odd book, CD or bottle of wine. And yet there are hundreds of projects up and down the country, online communities, pressure groups and learning centres where e-government is happening.
e-government is going to be a prime enabler for transformation of the way that central and local government interact and communicate with Citizens.
Introducing electronic voting is mainly a question of offering a package of electronic services [such as online voting, egistration, postal vote application] in line with other online service initiatives. Of course there are policy questions to consider as well, such as authentication and security, but in broad terms, the act of casting and counting a vote can be considered the service element of the democratic process.
Federal and state agencies, as well as many local and county governments, have realized the internet - through the e-government - can help them communicate with the public, with businesses, and with one another. The anytime, anywhere character of the web allows government information and services to be more available to more people at greater convenience, and hopefully with increased satisfaction.
Many of us have already experienced the potential of the web to change our relationships with other individuals, with the business community, and more recently with e-government. Getting citizens out of line and getting them online are phrases that are being used to create visions of the new relationship between citizens and government.
We are only starting to understand how the internet can contribute to the health and strength of representative democracy.
Local authorities want to improve customer satisfaction by delivering better services. crm is a key way to do this. This site is a gateway to information and knowledge about crm and a set of products that are toolkits and guidelines that can be used for implementation.
The Return-on-Investment on e-government provides the impetus for increased levels of investment to harness the potential ongoing benefits to both citizens and government.
|
These are some brief notes on Public Administration & e-Government
- 2
Dr. S. Maurer,
MBA Professor
As a cio in charge of an e-Governmënt project, the first step is to define the accessibility of the enterprises and citizens to the e-government services and informations.
e-government can facilitate new forms of collaboration among governments which cut across and diminish such boundaries. The EuroCities project is an example. Perhaps in the long term e-government will help to strengthen the identification of citizens.
Where then have e-government benefits already been felt by the public? The sharing of information between services, and making it available to front-line staff in call centres and one stop shops makes one think that, to date, the main benefits felt by the public have been indirect, rather than direct.
You must bring clarity and definition to the role of customer relationship management within local authorities and support councils in delivering modern, successful, and effective local government services.
Imagine an e-government future in which citizens can log onto one internet site, easily find the government services they are looking for, and use that site to conduct an online transaction.
Getting the data infrastructure right is important and having access to citizen information is half the battle in providing excellent e-government support. How this is presented at the front-end, however, is just as important in ensuring the organisational issues are resolved.
The next phase of activity will focus on proving, qualitatively and quantitatively, the direct benefits of crm for the citizen and council, including a tool for calculating the benefits and the Return-on-Investment.
crm, regardless of whether it is private sector or public sector - e-government - is far more than a great website or a well-staffed call center. it is a combination of innovation in processes, technologies and people that will facilitate excellent citizen support at the same time as cutting the costs of its provision.
An e-government key factor… is the implementation phase. Usually governments underestimate this phase focusing instead mostly on design and development.
The future for e-government will be affected by the way that the supply market changes. To date, some it suppliers have responded more effectively than others to the way in which the local e-government market has developed.
The final phase of any e-government study examine the Return-on-Investment from implementing online services. The aim must be to determine a benchmark Return-on-Investment [or other suitable form of measurement] to be used as a guide to assist agencies in future service planning. Return-on-Investment will encompass not only financial returns, but also impacts for individual agencies, government more broadly and users of government services.
e-government is not only or even primarily about reforming the work processes within and among governmental institutions, but is rather about improving its services to and collaboration with citizens, the business and professional community, and nonprofit and nongovernmental organisations such as associations, trade unions, political parties, churches, and public interest groups.
Any e-government portal offers a varied bouquet of services. Citizens can apply for the issuance of birth certificates and replace national ID cards, view their phone and electricity bills, check for outstanding traffic fines, renew their driving licenses and apply for entry to state universities. Tourists, meanwhile, can file complaints, while other features are provided for exporters, including taxation and customs services.
By marking out e-government as an activity distinct from health, education or quality of life, we promote the idea that implementing e-government is an end in itself.
e-government, and many others, show how it is changing the way we share information, transact business, and make decisions. Lawyers are among the many professionals impacted by these changes.
|
These are some brief notes on Public Administration & e-Government
- 3
Dr. S. Maurer,
MBA Professor
Investment e-Govërnment decisions in the public sector, whether they involve it or not, necessarily take place in a context of political and policy influences. No matter how solid or technically sophisticated an ROI analysis may be, it will not likely be the sole determinant of an investment decision. When deciding how to prepare and present an ROI analysis, therefore, it is best to take into account all the potential risks that influence the decision process.
E-government is about improving the work of all branches of government, not just public administration in the narrow sense.
You need to help councils recognise crm as a change enabler and help them use crm to become more open, more accountable, more inclusive and better able to lead their communities in an informed and cohesive way.
Introducing electronic voting is mainly a question of offering a package of electronic services [such as online voting, egistration, postal vote application] in line with other online service initiatives. Of course there are policy questions to consider as well, such as authentication and security, but in broad terms, the act of casting and counting a vote can be considered the service element of the democratic process.
An e-government key factor… is the implementation phase. Usually governments underestimate this phase focusing instead mostly on design and development.
Local authorities want to improve customer satisfaction by delivering better services. crm is a key way to do this. This site is a gateway to information and knowledge about crm and a set of products that are toolkits and guidelines that can be used for implementation.
The vision for e-government is that you will be able to find public information and services within your government departments quickly and easily over the internet.
government decision makers must make the most of scarce resources and at the same time respond to ever-increasing demands for improved performance and the new e-government technology. Thus the need for wise investment in information technology continues to grow.
E-government refers to the systematic use by government agencies of information and communications technologies [such as wide area networks, the internet, and mobile computing] that have the ability to transform relations with citizens, businesses, and government. These technologies can improve delivery of services, including interactions with business and citizens, and promote efficient management.
Imagine an e-government future in which citizens can log onto one internet site, easily find the government services they are looking for, and use that site to conduct an online transaction.
New public management is a kind of management theory about how to reform government by replacing rigid hierarchical organisational structures with more dynamic networks of small organisational units.
e-government e-Commerce is the transaction of money for government services, or vice versa, government purchasing. People can pay Federal taxes electronically and many states are following suit by beginning to accept online tax payments.
e-government, and many others, show how it is changing the way we share information, transact business, and make decisions. Lawyers are among the many professionals impacted by these changes.
e-government is a complex task and requires agreement and coordination across agencies and jurisdictions, and the creation of a technical infrastructure that can sustain the services. Matters such as sharing of experience, data and resources must be tested and considered by any e-government agency.
One reason why e-government will continue to fair well is because many advocates and practitioners have learned that implementing it doesn’t depend totally on dollars.
|
These are some brief notes on Public Administration & e-Government
- 4
Dr. S. Maurer,
MBA Professor
Since governmental institutions takë part in marketing and sales activities, both as buyers and sellers, it is not inconsistent to speak of e-government applications of e-commerce. Governments do after all conduct business.
Where then have e-government benefits already been felt by the public? The sharing of information between services, and making it available to front-line staff in call centres and one stop shops makes one think that, to date, the main benefits felt by the public have been indirect, rather than direct.
By marking out e-government as an activity distinct from health, education or quality of life, we promote the idea that implementing e-government is an end in itself.
Getting the data infrastructure right is important and having access to citizen information is half the battle in providing excellent e-government support. How this is presented at the front-end, however, is just as important in ensuring the organisational issues are resolved.
To some, e-government might seem to be little more than an effort to expand the market of e-commerce from business to government. Surely there is some truth in this.
e-government is not just about putting services online. An integral element is about modernising our democratic and governance processes. This includes using technology to achieve better communication processes between citizens and their elected representatives, improving the mechanism for consultation and implementing more modern voting practices.
crm, regardless of whether it is private sector or public sector - e-government - is far more than a great website or a well-staffed call center. it is a combination of innovation in processes, technologies and people that will facilitate excellent citizen support at the same time as cutting the costs of its provision.
Effective e-government also means enabling the potential for government services to be delivered in an integrated way. The aim is to make it as easy and convenient as possible for customers to reach the government service required, without needing to know who in government provides the service.
New technologies are changing the way that law enforcement investigates suspected criminals from tracking e-mails and eaves dropping cellular phone calls. These examples of e-government, and many others, show how it is changing the way we share information, transact business, and make decisions. Lawyers are among the many professionals impacted by these changes.
The final phase of any e-government study examine the Return-on-Investment from implementing online services. The aim must be to determine a benchmark Return-on-Investment [or other suitable form of measurement] to be used as a guide to assist agencies in future service planning. Return-on-Investment will encompass not only financial returns, but also impacts for individual agencies, government more broadly and users of government services.
All surveys indicate strong demand for e-government from citizens and business and significant benefits flowing from access to online services. government agencies demonstrated significant improvements in efficiency and reduced costs. The findings provide strong support for the Better Services, Better government strategy.
E-government can also serve as the catalyst for export promotion, foreign direct investment, local manufacturer promotion, transparency and democracy, and social and human capital development.
e-government opens up many possibilities for innovating and improving government services. Many governments are working toward providing citizens with access to information and services 24 hours a day, seven days a week from the convenience of their home or office PC.
online service delivery provides enormous opportunities to government, individuals and business. For government, online service delivery presents ways for more efficiently and effectively delivering services to citizens, while at the same time providing savings.
The e-government portal will be useful only if the information and services the portal is making accessible are described consistently. You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time. These descriptions are called Metadata.
|
|
